Please read the FAQ before create support ticket

Do you offer EDU (educational) discounts?
We do indeed offer a 50% EDU discount for students and 90% EDU discount for teachers.
To apply for the discount please send us a picture of your valid student/teacher ID to info@splashsound.org.
EDU discounts combined with other discounts. The EDU license shares the same terms as a regular license and is not restricting in any way.
Where can I download my libraries manually?
All libraries you have purchased can be downloaded by navigating to your account page:
https://splashsound.onfastspring.com/account
You will need to specify the email that you used when purchasing, then you will receive an email with a link with access to all your libraries.
How to resolve “Missing Samples” error in Kontakt?
This happens when you unzip the tool kit and then move the folder to a new location and it means that Kontakt is unable to to find the corresponding samples. This is very easy to fix though! Simply follow these steps to “Batch re-save” the library:
http://www.native-instruments.com/en/support/knowledge-base/show/2577/how-to-resolve-issues-with-missing-samples-for-a-kontakt-library-batch-re-save/
Why did I not get a Native Access serial number with my purchase?
Libraries that are developed for Kontakt Full do not require authorization via Native Access. That is why these libraries do not come with a Native Access serial number.
Unlike Kontakt Player libraries that can be opened via the Library tab in Kontakt, you use Kontakt's "Files" browser to load patches.
How Can I Find Out the License type (Player or Full) of My Native Instruments KONTAKT?
1. Launch your KONTAKT (standalone) or load an instance of your KONTAKT in your sequencer (plug-in).
2. On the KONTAKT interface, click on the NI logo located at the top right corner of your screen.
3. When the "About" window displays, verify the "License Type" located on the top left corner.
In the example - License Type: Full
Difference between KONTAKT and KONTAKT Player
Kontakt (the full version) is an industry-standard sampler by Native Instruments. It is most often run as a plugin inside a DAW (such as Ableton Live, Logic, etc).
Kontakt Player is available for free. It’s a “lite” or much more limited version of Kontakt Full. The full version of Kontakt offers a very large amount of libraries and sounds, whereas Kontakt Player is far more limited.
Our sample libraries are made for KONTAKT Full version only!

Contact Us

SPLASH SOUND Office:

Slepneva st. 3/75
5th Floor
Gatchina, LO / 188309
info@splashsoung.org (not for support requests)
Tel: +7 967 594 15 06

Product support:

Alex Perry
Support Team Manager
support@splashsound.org

General - or product- questions:

Evgeniy Bykovskiy
General Producer
evan@splashsound.org

Mass media / Partnership / Collaboration - requests

Liza Bykovskiy
Distribution manager
liza@splashsound.org